Top Notch - Terms and conditions of use

Information

Orders are dispatched for next working day delivery for main parts of England, Wales & Scotland. Majority of orders are processed within one working day.

Please provide a delivery address where there will be someone to receive and sign for the parcel, work address or neighbours address is fine. Deliveries are weekdays between 8.30am and 5.30pm. We are not provided with an estimated delivery time or time slot by the delivery company.

If you do not receive the item(s) ordered within 7 days please contact us straight away, unless we have already been in contact with you to advise you of the estimated delivery date.

Returns & Exchange Policy
If for any reason you are not entirely happy with your purchase then it may be returned within 14 days for a full refund or exchange on the item provided it is in its original packing, unused with labels intact. We will refund you by the same method that you paid us and we will process the refund within 1 working day of receiving the returned goods intact.

Returns Address
All return must be sent to:

Top Notch Tackle
Arden Road
Arden Forest Industrial Estate
Alcester
Warwickshire B49 6HN

Please ensure:
- you quote your name and contact details to enable us to arrange a refund or exchange.

We recommend that any returns are sent by Post Office / Royal Mail 'signed for delivery service' (i.e. Recorded Royal Mail) as we cannot take any responsibility for items that do not reach us. Proof of postage is not sufficient.

In the event of receipt of a faulty item please contact us within 7 days of receipt in order than we can either arrange replacement of the item or a refund upon our receipt back of the faulty item.

Items Out of Stock
In the event that an item ordered is temporarily out of stock we will inform you by email or telephone with the expected delivery date.

Orders
To make a purchase, browse through the online catalogue, click on any items that you wish to buy and put them into your shopping basket. After you have finished shopping, click on 'proceed to checkout' and you will be asked to complete a few details to enable us to fulfill your order.

Order receipt acknowledgement will be issued within 1 working day via e-mail. This will then be followed by an order despatch confirmation with delivery date (e.g. order has been despatched and will be delivered on dd/mm/yyyy) or despatch status notification (e.g. out of stock, expected delivery date is dd/mm/yyyy). These notifications will be issued via e-mail or alternatively via telephone, fax or post. Where an e-mail address is not provided, please allow extra time for these communications.

We reserve the right to decline an order. In such an instance payment will not be taken or will be refunded in full.

Making a Purchase
When making a purchase the consumer is entering into a contract with the supplier. Purchases through Top Notch Tackle will be governed by UK law.

Secure Payment Technology
We use Paypal UK for secure electronic payments from this website.

Paypal has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information is secure and cannot be tampered with.

Payment transactions from this website are handled directly and securely to your issuing credit or debit card provider utilising worldwide trusted security technology. Therefore we do NOT see or hold your full card payment information. On-line payment is transacted ONLY through secure encrypted pages using 128-bit SSL certificates and signed using MD5 hashing to prevent tampering, thus ensuring complete end to end security.

The Paypal payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. The internet facing web servers are certified by Verisign, this ensures that no third party can impersonate Paypal to obtain secure information. Paypal are regularly audited by Visa and MasterCard to ensure that their systems conform to latest security standards.

For further information on Paypal secure and trusted electronic payment services please visit: www.paypal.co.uk

Payment and Prices
We accept payment by MasterCard, Visa, Delta, Switch/Maestro and Solo.

Prices may be subject to change without notice, therefore it is important to note that we cannot always guarantee future orders at the same price. Orders placed will always be supplied at the price stated at the point of order.

Prices are in G.B. pounds sterling

Payment by Cheque
Payment by cheque is available if you prefer to this payment method, or don't have a debit / credit card.

Please place your order via this web site in the usual manner and select 'Pay by Mail or Fax'. Please complete the order page which create an electronic order with a unique reference number which you can print. An electronic confirmation of your order will be forwarded to your e-mail address. Before your order can be processed you will need to send by post your cheque payment for the total order value (which will include the 6.99 G.B. pounds delivery charge) to:

Top Notch Tackle, Arden Road, Arden Forest Industrial Estate, Alcester, Warwickshire B49 6HN

Sales Tax
All our prices include VAT (Value Added Tax) at the UK current rate.

Copyright, Trademarks & Terms of Use
Information contained within this web site is provided for guidance purposes. We do regularly update our web site, products and prices can be subject to change without notice.

All third party copyright, trademarks, brand / product names are acknowledged and property of their respective owners.

The content (text and all graphic and photographic images), logos, trademarks and intellectual property rights for this web site is the property of Top Notch Tackle or the respective owners and is protected by UK copyright laws. All rights reserved.

Any use, printing or copying of materials on this website other than in the course of browsing, selecting products and ordering from this site is prohibited. Framing of this website is also prohibited.

Personal Information & Privacy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to serve your requirements. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to other vendors other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

- Your name and address
- Your contact telephone numbers (to enable us to contact you in the event of a query)
- Your e-mail address (provide confirmation of order despatch)

From time to time we may contact you with details of new styles and offers on our web site, you can opt out of this when inputting your name and address details on the Check Out page.

You can also opt out of receiving information from Top Notch Tackle at any time by e-mailing us at accounts@ tntackle.com or by writing to us at Top Notch Tackle Arden Road Arden Forest Industrial Estate Alcester Warwickshire B49 6HN

Please note that if you place your order online we do not see or hold any of your credit / debit card information. when placing an order on this web site as this information goes direct to the UK banking payment system via Paypal highly secure and trusted electronic payment system. If you pay instore we will see your details but these will not be stored. THE COMPANY DOES NOT KEEP ANY CUSTOMER FINANCIAL DETAILS.